Cancellation, Returns & Refunds Policy
Dave's Noni and Wellness Products believes in helping its customers as far as possible and therefore, has a liberal Cancellation Policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e. www.davesnoni.com (“Website”). Once the shipment has been dispatched, it cannot be canceled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.
In case you have placed an order on the Website and the shipment for the same is not dispatched, you may cancel your order by submitting a cancellation request through the Website or by contacting our Customer Support at email@example.com or call on +91-8980056999. Your request for canceling the order will be processed within 7 working days.
For products that are accepted for return/ cancellation as per our Cancellation Policy, we will initiate the refund process within 7 working days from the date of receipt of the product(s) at our logistics center. You will receive the refund within 7-10 working days, provided the bank/ credit card details that you had given to us at the time of placing the order, are correct.
Cancellation before shipment
If you would like to cancel an order that has not yet shipped, you can contact our customer support at firstname.lastname@example.org or call us at +91-8980056999 (Monday to Saturday, 10 am to 6:30 pm). In these cases, the order will be canceled and you will receive a refund within 2-5 days after the cancellation request is processed. Please note that once your order has been dispatched from our warehouse, it cannot be canceled.
How will I receive my money back for the canceled orders, and how long will it take?
When you request a cancellation prior to shipment, we will complete the refund within 2 to 5 business days.
Within 2 to 5 business days after the date we receive the returned goods for purchases made with credit/debit cards or net banking, the refund will be handled to the same account from which the payment was made. The amount may not appear in your account for another 2–3 days.
Additionally, we provide the simple choice of a refund with Dave's Noni and Wellness Products coupons, which you may use for your upcoming purchases.
What if I redeem discount vouchers or loyalty points at the time of payment, but now I want to cancel the order?
Discount vouchers are intended for one-time use only and will be considered used even if you cancel the order. If you redeem loyalty points to make payment for an order, the points will be credited back to your account if you cancel said order.
Returns, Replacements, and Refunds
How do I send back a product I bought from Dave's Noni and Wellness Products? Returns are not accepted.
Customers of Dave's Noni and Wellness Products have access to a simple exchange policy, allowing them to request the exchange of a product within five days of receiving it. If you believe you have received a defective product, we ask that you notify us within 5 days of the delivery date and seek to replace the item.
The steps to follow in order to request a exchange for a product are as follows:
Step 1: Contact our Customer Support team via email (email@example.com) within 5 days of receiving the order.
Step 2: Provide us with your order ID as well as your request to return/replace/refund your order. Please email an image of the product to us, displaying the batch number and invoice for our reference.
Step 3: We will pick up the products within 4 – 7 business days of receiving your request. Once we receive the products back, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
What circumstances may a product return not be accepted?
Product returns are not permitted under the following circumstances:
- when an item is returned without the original packing, which includes price tags, free gifts, and other accessories, or if the original packaging is damaged.
- when the serial number of the product is altered.
- when the composition of the product is changed.
- if the request is made after 30 business days have passed since the delivery date.
- when the item being returned is one that Dave's Noni and Wellness Products has given away for free.
How do I continue if I have been given a damaged or incorrect product in my order?
Dave's Noni and Wellness Products takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with leading logistic providers in India to ensure that the products that you have ordered reach you in the best of conditions. Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare event that your product is damaged during shipment or transit, you may ask for a replacement or return and refund.
If you have received an item in damaged state or have been sent the wrong product, you can initiate your return/ refund by following a few simple steps within 5 days of receiving the delivery of your order. The steps are as follows:
- Step 1: Contact our Customer Support team via phone +91-8980056999 or email us on (firstname.lastname@example.org) within 5 days of receiving the delivery of your order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email images or a video of the product and the invoice for our reference. In the images/ video shared on email, the product’s batch details should be clearly visible without which we would be unable to process your request.
Please note that:
(a) If you allege that the product is leaking or was damaged during delivery, please send us pictures or a video recording of the leakage/damage. Please include clear shots of the leakage/damage on the product itself, as well as any spillage (if applicable) on the inner and outer packaging.
(b) If your claim is that the seal on the product has been tampered with, then please provide us with images showing that the product’s seal has been broken.
(c) If you received the wrong product, which was never ordered, please provide us with clear images of the wrong product delivered, including the product’s batch details.
It would take our Customer Services team 3 days to revert to your complaint/ query/ issue. In case an exchange is approved for your complaint, you shall be informed of the same with an authorization number and we will arrange a reverse pickup of the product. In the case of a product refund, once your request is approved, the refund will reflect in your account within 2 – 5 days and you will be sent an email confirming the same.
Please note that if it is a case of replacement, it is subject to the availability of stock. In case a replacement is not available, we will refund you the full amount.
When returning a product that came with a free gift, do I need to return the gift as well?
Yes, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product. Please note that the free gift needs to be returned back with its original packaging and its seals, labels, and barcodes intact.
Can I return a part of my order? No , You can only exchange
No, a return can be not be created if you have ordered multiple products. You can initiate replacement for any individual product. However, any product being exchanged needs to be returned with its original packaging, seals, labels, and barcodes intact as well as any complimentary gift or product which came along with it.
We process refunds for returns/ replacements/ refunds within 2-5 days of receiving and verifying the products at our warehouse.
For payments made through credit/ debit cards or net banking, the refund will be processed to the same account within 2-5 days of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.
For cash-on-delivery refunds, we will send a bank transfer to the billing details you provided. This process will be completed within 2-5 days from the date we receive the returned products as well as your bank details via email. Please note that it may take an additional 2-3 days for the amount to show up in your account.
In addition, we also offer the convenient option of a refund in the form of Dave’s Noni coupons, which can be used for future purchases.
Our refund policy is as follows:
(a) Cancellation of an order before it has been shipped; and
(b) Cases where:
- The customer refused to collect the delivery;
- The customer wasn’t available during the stipulated delivery attempts made by our logistics partner; and
- The delivery address was wrong/ unreachable.
- For scenario (b), we will process the refund after we have received the product back from our logistics provider.
All refunds will be processed based on the mode of payment used by the customer when placing the order. Orders paid by credit/ debit card will be refunded by credit card to the credit/ debit card within 8-9 days from the date of receiving the products back from the logistics provider, and the refund will appear on the next statement. Orders placed by net banking will have the refund credited back to the same bank account within 8-9 days from the date of receiving the products back from the logistics provider.
Notification of changes in the Cancellation, Returns, and Refunds Policy
We regularly review our Cancellation, Returns, and Refund Policy to ensure it is accurate and up to date. If we make any changes to this Policy in the future, we will post them on this page. We reserve the right to change or update this Policy at any time without any prior notice to you. Such changes shall be effective immediately upon posting on our Website. Therefore, you are required to review the Policy regularly to keep yourself apprised of any changes.
In the unlikely event that you are not satisfied with the quality of our customer support service, please feel free to drop us an email at email@example.com so we can look into the issue and address it accordingly.